FAQs
General Questions
What types of holiday decor do you offer?
What types of holiday decor do you offer?
We provide a wide range of commercial holiday decorations, including Christmas trees, lighting, structural displays, banners, and custom props designed to create memorable festive experiences.
Do you offer custom design services?
Do you offer custom design services?
Yes! Our team can design custom decor solutions tailored to your unique space and holiday vision. Contact us for a consultation to learn more.
What industries do you serve?
What industries do you serve?
We work with BIA's, shopping centers, municipalities, parks, hotels, commercial properties, Christmas decorators, and other large-scale venues looking to create festive environments.
Do you sell to the public?
Do you sell to the public?
Yes, we sell to the public. Contact us to discuss your project and explore our product offerings.
Ordering & Pricing
How can I place an order?
How can I place an order?
You can contact our sales team directly via phone or email, or check out online for a fast and easy experience. If there are any questions or custom items needed, please contact one of our many sales reps.
Do you require a minimum order?
Do you require a minimum order?
There are no minimum order requirements, but some products are sold in box quantities.
How do I get a quote?
How do I get a quote?
Request a personalized quote by contacting us with details about your project, including products of interest, quantities, and any customization needs.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, electronic transfers, and business checks. Payment terms are subject to approval.
Shipping & Delivery
Where do you ship?
Where do you ship?
We are strictly a Canadian company and only ship nationally within Canada.
How long does shipping take?
How long does shipping take?
Shipping times depend on product availability, order size, and customization requirements. We’ll provide an estimated delivery date when you place your order.
How are large installations delivered?
How are large installations delivered?
We arrange freight shipping for large-scale decor installations and structural displays. Our team can coordinate delivery and installation services as needed.
Installation & Maintenance
Do you provide installation services?
Do you provide installation services?
Yes! We offer professional installation services to ensure your holiday display is safely and beautifully installed. Although we ship nationally, we mainly install in the Greater Vancouver Area.
Can I install the products myself?
Can I install the products myself?
Many of our products are designed for easy installation. We provide installation guides and expert advice if you choose to handle the setup yourself.
Do you offer maintenance and storage?
Do you offer maintenance and storage?
Yes, we offer maintenance, takedown, and off-season storage solutions to keep your decor in top condition year after year.
Products & Warranty
Do your products come with a warranty?
Do your products come with a warranty?
Most of our products come with a limited warranty. For specific details, please visit our Warranty Information Page.
Can I see product samples before purchasing?
Can I see product samples before purchasing?
While we do not provide product samples, we encourage clients to book showroom visits or schedule online meetings with our team.
