Canadas #1 Holiday Lighting Partner Since 1989

Warranty information

 

PRICES: All prices subject to change without notice. All minimums are per colour/

or size (solid pack).

 

WARRANTY:

We warranty to the original buyer that all of our products will be free from

manufacturer’s defects. Under normal conditions of use, this protection is

extended under the following:

 

1.0 LIMITED WARRANTY:

1.1 Subject to 1.2 and 1.3, Dekra-Lite Industries Inc. warrants to Buyer that for the

Goods and periods of time listed in this Section 1.1 from the date of shipment

of the Goods (“Warranty Period“), that such Goods will be free from material

defects in material and workmanship:

  1. Electrical wiring and accessories – One Year (1) year
  2. Replaceable bulbs – One Year (1) year; and

iii. LED String Lights – One Year (1) year;

  1. All other items not listed here– 90 days.

1.2 Any warranty listed in Section 1.1 is void if the item(s) are left up over ONE

HUNDRED AND TWENTY (120) consecutive days.

 

1.3 Bulb burnouts or electrical damage caused by acts of God, the Buyer,

weather elements, rough handling, or transit are not covered by Section 1.1.

Therefore, units should be inspected and tested for bulb outage upon delivery

and prior to installation. All merchandise is carefully inspected before packing

and is packed in an approved manner in approved cartons when it leaves the

warehouse.

 

1.4 EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 1.1 DEKRA-LITE

INDUSTRIES MAKES NO CONDITION OR WARRANTY WHATSOEVER WITH

RESPECT TO THE GOODS, INCLUDING ANY (a) CONDITION OR WARRANTY

OF MERCHANTABILITY; OR (b) CONDITION OR WARRANTY OF FITNESS FOR

A PARTICULAR PURPOSE; OR (c) CONDITION OR WARRANTY OF TITLE;

OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY

RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW,

COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR

OTHERWISE.

 

1.5 Dekra-Lite Industries Inc shall not be liable for a breach of the warranty set

forth in Section 1.1 unless:

  1. Buyer gives written notice of the defect, reasonably described, to

Dekra-Lite Industries Inc within THIRTY (30) days of the time when

Buyer discovers or ought to have discovered the defect;

  1. Dekra-Lite Industries Inc. is given a reasonable opportunity after

receiving the notice to examine such Goods and Buyer (if requested

to do so by Dekra-Lite Industries Inc) returns such Goods to Dekra-

Lite’s place of business at buyers cost for the examination to take

place there; and

iii. Dekra-Lites Industries Inc. reasonably verifies Buyer’s claim that the

Goods are defective.

1.6 Dekra-Lite Industries Inc shall not be liable for a breach of the warranty set

forth in Section 1.1 if:

  1. Buyer makes any further use of such Goods after giving such notice;
  2. the defect arises because Buyer failed to follow Dekra-Lites Industries

Inc oral or written instructions as to the storage, installation,

commissioning, use or maintenance of the Goods; or

iii. Buyer alters or repairs such Goods without the prior written consent of

Dekra-Lite Industries Inc.

1.7 Subject to Section 1.5 and Section 1.6 above, with respect to any such

Goods during the Warranty Period, Dekra-Lite Industries Inc shall, in its sole

discretion, either:

 

We warranty to the original buyer that all our displays and accessories will be free

from manufacturer’s defects. Under normal conditions of use and service, this

protection is extended for six (6) seasons on all steel frames, three (3) seasons

on garland, two (2) seasons on electrical wiring, and one (1) season on all

computerized lighting modules & aluminum displays. This warranty does not apply

to light bulbs or light strands. Pole Mount displays are designed to withstand up to

65 km winds with no ice load. Obligation under this warranty is limited to repairing

or replacing any part that is found to be defective.

 

1.8 Labour to install and the cost of shipping are not included in this warranty and

are expressly in lieu of all other warranties expressed or implied. Bulb burnouts or

electrical damage caused by the buyer or weather elements, or damage caused by

rough handling in transit are not covered by this warranty. Therefore, units should

be inspected and tested for bulb outage upon delivery and prior to installation. All

merchandise is carefully inspected before packing and is packed in an approved

manner in approved cartons when it leaves the warehouse. Under this warranty,

the company’s obligation to repair or replace is on a non pro-rated basis.

 

RETURNS POLICY: All returned products will result in a 35% restocking fee and the

customer will incur the freight charges. Dekra-Lite Industries Inc. will accept returns if:

  1. within 30 days of purchase date
  2. the customer ordered incorrect product
  3. never opened or used the product

 

No returns will be accepted under any circumstance after December 1 of the same

year it was purchased.

 

No merchandise returns will be accepted without prior written authorization. Return

requests will be accepted for credit only. Custom and all non-stocked items that are

brought in from USA warehouse are non-returnable/refundable.

 

ELECTRICAL REQUIREMENTS: Owner is responsible for providing and maintaining

adequate and functional electrical outlets adjacent to the proposed locations for

lit decorations, tree lights, and building lights. GFI receptacles can, will, and should

interrupt power to décor or lighting in the presence of water or heavy moisture

sometimes caused by rain, fog, dew, snow, ice, and sprinklers. Wet décor, lighting,

outlets and surrounding areas may take several hours after exposure, and in some

cases days to completely dry before receptacles can be reset and power restored.

Dekra-Lite is not responsible for outlets that will not reset due to the presence of

moisture. Dekra-Lite is not responsible for unreported outages that we have never

been made aware of. Dekra-Lite is not responsible for any products damaged or lost

due to vandalism, extreme weather conditions, or acts of God. The owner accepts all

when possible to replace such product for an additional charge

 

ACCEPTANCE OF MERCHANDISE: Consignee/customer is responsible to notify

Dekra-Lite of all impending claim(s) of merchandise delayed, lost or damaged

in transit. When accepting shipment, consignee/customer must inspect all

merchandise completely and any claims of any missing cartons or visible

damage must be noted on delivery driver’s bill of lading or the receipt of

delivery. All claims must be filed with Dekra-Lite within 48 hours of delivery or

in the case of concealed damage, within 48 hour of identifying the concealed

damages. Damage caused by carriers are not covered by our warranty.

Customer/consignee is to provide required information and evidence of damage

or loss according Dekra-Lite claims procedure. This may include preservation

of evidence of damage/loss for future inspection. Failure to follow Dekra-Lite

claims procedure may result in claim denial by the carrier. Pricing subject to

change without notice.

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